Posted in Poor Quality Assurance, Undependable Support

Google fan discovers that Google is not reliable

TechCrunch’s Jon Evans:

Dear Google: What’s wrong?

I ask because last weekend, while in San Francisco, I asked Google Maps for “hot chocolate mission” – and was promptly directed to an ARCO station in Fremont, 40 miles away. Similarly, last month I searched for “coffee” while in the Embarcadero Center, one of the denser coffee hotspots in America, and was sent to a Starbucks more than two miles away. And it hasn’t escaped my notice that you keep highlighting faraway places with Zagat listings over much closer places without.

Now, sure, if you’re thinking “hey, you’re just abusing your position as a highfalutin tech columnist to make anecdotal complaints here!” – well, you’re not entirely wrong. Perk of the position. What can I say? But Google Docs won’t save documents, the new Gmail interface still feels like a big step backwards, Gmail Offline keeps crashing on me, Google Hangouts hangs whenever we try to combine text chat and video…and for what it’s worth, it’s not just me who’s wondering what’s gone wrong:

Pop quiz: name a Google product that existed at this time last year that has improved in the last 12 months.—
Laurie Voss (@seldo) October 15, 2013

What’s wrong is that Google is a company focused on mining user data, not bettering people’s lives. Google is not a nonprofit or a charity. It’s not a force for good in the world. It’s a privacy-destroying, profit-making enterprise.

Evans ought to try out alternative search engines, email providers, and smartphone platforms. He might be surprised to discover there’s a wider world beyond the GoogleNet.