Wow, didn't see this coming… (sorry for the heavy sarcasm)
New owners of the Nexus One, the latest touch-screen smartphone to run on Android, Google’s mobile operating system, have found themselves at a loss when it comes to resolving problems with the handset. They cannot call Google for help, and the company warns that it may take up to 48 hours to respond to e-mail messages.
This is what we mean when we say support for Google's products is lackluster at best and terrible at worst. Of course, the people who rushed to buy this invasive device are now reaping their reward:
Early buyers of the device, like Kiran Konathala, a 27-year-old database programmer in Long Branch, N.J., have complained of dropped calls, plodding download speeds and connectivity snags. “The hardware is great, but the software is a mess,” he said. “It’s not been a happy experience so far.”
It's a Google phone, Kiran. Did you honestly think the software was going to just work? Or that if it didn't, there would be a toll-free number you could call to get help?
Savvy smartphone users: Stay far, far away from the Google “Nexus One”, and any phone running Android. iPhone, BlackBerry, and Windows Mobile are all superior, in any case.